Privacy Policy 4dno –
Protection of Your Personal Data

Welcome to the 4dno Privacy Policy page. This document transparently explains how our platform — accessible at 4dno.win — collects, uses, stores, and protects your personal information when you use our services.

This Privacy Policy applies to all users of the 4dno platform, including visitors without an account, registered players, and those using the 4dno mobile app. It covers all your interactions with our platform – from your first visit, the registration process, gaming activity, financial transactions, through to communications with our customer support team.

4dno is a fully compliant online entertainment platform Personal Data Protection Act 2010 (PDPA) Malaysia. We believe transparency is the foundation of trust, and we therefore encourage you to read this document carefully so you understand your rights and how we handle your information with full integrity.

By using the 4dno platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

4dno only collects information that is strictly necessary for the stated purposes. We categorise the data we collect into several key types:

Biometric data such as facial scans or fingerprints not collected by 4dno unless you use your device's biometric security feature to log in — in which case, that biometric data remains entirely on your device and is not transmitted to us.

Every piece of information you entrust to us is used for a specific and legitimate purpose. 4dno uses your personal data for the following purposes:

• Account Management: To create, verify, and manage your player account, including the KYC process required by law.
• Service Delivery: Allows you to access all games, make deposits, withdraw funds, and use all features of the 4dno platform.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, misconduct, money laundering, and other security threats that could affect you or our platform.
• Legal Compliance: To fulfil our obligations under applicable Malaysian laws, including PDPA, anti-money laundering (AML) regulations, and KYC requirements.
• Service Communications: To send you important notifications regarding your account, transactions, policy changes, or security issues.
• Optional Marketing: With your consent, sending you information about promotions, bonuses, and exclusive offers relevant to your interests.
• Platform Improvements: To analyse aggregated usage patterns in order to improve the user experience, platform performance, and develop new features.
• Customer Support: To process and resolve your enquiries, complaints, and support requests more efficiently.

4dno treats your personal data with the utmost confidentiality. We does not sell your information with anyone. However, there are limited circumstances where we need to share information with certain parties, as described below:

• Trusted Service Providers: We work with selected third-party service providers such as payment gateway providers, game software suppliers, and cloud services that help us operate the platform. All such parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Competent Authorities: Where required by law or a valid court order, we may be required to disclose certain information to Malaysian authorities such as the police, courts, Bank Negara Malaysia, or anti-money laundering agencies.
• Fraud Prevention: In cases involving serious fraud, we may share necessary information with financial institutions or other platforms to protect the public interest.
• Corporate Affairs: In the event of a merger, acquisition, or sale of 4dno assets, user data may be transferred to the new entity, and you will be notified in advance with the opportunity to withdraw your consent.

In all of the sharing scenarios above, we only share information that is minimum and necessary only, and we ensure that data recipients comply with data protection standards equal to or stricter than our own policy.

4dno continuously invests in the latest security infrastructure to protect your data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ include:

• End-to-End Encryption: All communications between your browser/app and 4dno's servers are secured by TLS 1.3 protocol with AES-256 encryption.
• Strict Access Controls: Only 4dno staff with a legitimate business need are permitted to access user data, and all such access is logged and continuously monitored.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent cybersecurity firms to identify and address vulnerabilities.
• Secure Servers: Your data is stored in high-grade data centres with strict physical and logical security controls, including 24/7 intrusion detection systems.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all player accounts to add an extra layer of security.

4dno uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: To collect anonymous information about how you use our platform, helping us improve performance and the user experience.
• Functional Cookies: To save your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Used by trusted third-party analytics tools to understand usage trends in aggregate – this data cannot be traced back to any specific individual.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your experience on the 4dno platform. For more information on managing cookies, refer to your web browser's help documentation.

Under the Malaysian Personal Data Protection Act 2010 and international data protection standards, you have the following rights regarding your personal data held by 4dno:

To exercise any of the above rights, contact our privacy team at [email protected] by clearly stating your request. We will verify your identity before processing any data-related request.

4dno retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration that your account remains active on the 4dno platform.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, as required by Malaysian financial and tax laws.
• KYC Documents: Retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical Data (IP Logs, Sessions): Retained for 90 days for security and fraud detection purposes.
• Marketing Data: Retained until you withdraw your marketing consent.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you as an individual.

The 4dno platform may contain links or integrations to third-party services such as game providers, payment gateways, or analytics providers. This Privacy Policy applies solely to the 4dno platform and does not cover the privacy practices of those third parties.

We encourage you to read the privacy policy of each third-party service you use within the 4dno platform. Nevertheless, all third-party partners we select have undergone a thorough security assessment to ensure they comply with the data protection standards we require.

4dno is not responsible for the privacy practices, content, or policies of any third-party websites or services that are not under our direct control.

4dno reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes made will take effect immediately upon being published on this page.

For significant changes that materially affect how we handle your data, we will notify you via:

• In-platform notification on 4dno upon your next login.
• Email to the address registered with your account, at least 14 days before the changes take effect.
• A prominent notice on the 4dno.win homepage.

The "Updated" date at the top of this page always reflects the date of the latest version of this policy. Your continued use of the 4dno platform after any changes take effect constitutes your acceptance of the amended policy.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the 4dno privacy team is ready to listen and assist. We are committed to responding to every enquiry seriously within 3 business days.

If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.